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Financial assistance - banking

Banking support

How your bank can help in financially difficult times:


A list of Australian bank hardship team contact details



Financial support available includes:

Suspending interest repayments

Early access to term deposits without incurring break fees

Access to additional credit subject to approval



For business customers needing some extra support, this could include measures such as:

Deferral of business loan repayments for up to 3 months, assessed on a case by case basis

Extension of a business loan term by a period of up to 3 months, where individual circumstances warrant

Support to restructure existing business loans, including equipment finance

Business credit card deferred repayments.


Comm Bank

We will continue to contact our small and medium business customers who may be facing financial difficulty to ensure they are aware of the assistance we can provide, including:

Deferring repayments on a variety of business loan and overdraft products, for 90 days.

Waiving merchant terminal fees for impacted customers with CBA payment terminals, for 90 days.

Waiving early redraw fees on business term deposit accounts (including Farm Management Deposit accounts).

Waiving establishment fees and excess interest on Temporary Excess products.

Deferring repayments on vehicle and equipment finance loans, and providing tailored restructuring options that meet individual customer needs.


Bendigo Bank

The following financial assistance package has been announced for all affected Bendigo and Adelaide Bank customers nationwide, and includes:

Home Loan and Business Loan customers can apply for relief on loans for up to three months

Waiver of fees for the restructuring or consolidation of loans

Discounted interest rates on new personal loans taken out by existing Bendigo Bank customers

Waiver of interest rate reduction for early withdrawals on term deposits prior to maturity

Deferral of payments and extensions for Equipment Finance on a case by case basis



COVID-19 support measures may include:

Fee free redraws

Business loan deferred repayments up to 3 months

Option to extend Business Loan term by up to 3 months

Restructuring and consolidating loans

Access to term deposit funds without reduction in interest rate

Deferred payments for Business Credit Cards

Business Financial Counselling access

Merchant terminal rental fee waivers for up to 3 months

$0 establishment fee for equipment finance loans


Bank of Melbourne:

Business Relief: We have released support measures to help our business customers impacted by COVID-19 and related disruption to trade and cash flow.


South West Credit

If you have a loan with us and have been directly or indirectly affected by the recent COVID-19 outbreak, you may be eligible for temporary relief.

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